Is Voice Set To Be The Next Big Thing In Marketing?
Voice-first technology is changing how consumers and businesses search for things they need. It's become more common to use the technology with mobile devices. Plus, with the advent of more virtual assistants like Alexa/Echo as well as Google and Apple's voice-enabled Internet of Things (IoT) devices, more marketers are realizing why they need to consider how they might use this technology in their marketing and advertising efforts.
Voice Assisted Searches On the Rise
Let's start with some statistics to illustrate how voice is changing consumer behavior. According to a recent Bright Local survey, 58% of consumers surveyed have used voice search to find local business information during the last 12 months. Consumers also want to be able to use voice search to do certain things. These include making reservations, getting prices on products and services, and confirming if a business has a particular item in stock.
According to statistics collected by Search Engine People, 20% of mobile searches on Google are done using voice. Other statistics find that half of U.S. smartphone users put voice assistants to work on a weekly basis. Also, 60.5 million people in the U.S. are already using digital assistants like Alexa to conduct searches and place orders. And, 87% of B2C marketers surveyed think virtual assistants and chat robots will play an integral role in consumer interaction by 2021.
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